Your Privacy Is Important to Us

Our Commitment to Your Privacy

Your privacy is important to Model Cleaners. Any information you give us is considered personal and will be treated as such. The information you provide is not shared or sold and remains safe and secure with Model Cleaners.

We use industry-standard encryption technology to protect your personal and order information from unauthorized access, alteration, disclosure, or destruction.

What Information We Collect

Model Cleaners collects only the information from you necessary to effectively process your orders and provide our services. This typically includes:

Your name, address, phone number, and email so we can contact you about orders, schedule pickup and delivery, and send order confirmations and receipts. Your payment information is collected securely to process the cost of services rendered. Service preferences and delivery instructions help our team handle your orders correctly.

Additional information is only collected when specifically and knowingly provided by you, such as special handling notes, gate codes for pickup, or feedback you choose to share with our team.

How We Use Your Information

We use the information you provide to deliver and improve our services. This includes processing your dry cleaning, laundry, alterations, and pickup and delivery orders, sending order updates and pickup reminders by text or email, processing payment for services rendered, and responding to your questions or requests.

We may also use your information to notify you about service changes, holiday hours, or occasional offers from Model Cleaners. You can opt out of promotional communications at any time.

Information Sharing

We never disclose personal information to any third party without customer permission or unless required by law.

Limited information may be shared only with trusted service providers who help us operate our business, such as payment processors and the technology platforms that power our pickup and delivery scheduling. These providers are contractually required to protect your information and use it only for the services they provide to Model Cleaners.

Data Security

Model Cleaners uses industry-standard encryption technology and security practices to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes secure data transmission, encrypted storage of payment information, and restricted access to customer data within our organization.

While we take strong precautions to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We continuously review and improve our security practices to protect your data.

Your Choices and Rights

You have control over the information you share with Model Cleaners. You can update your account information any time through your member account, opt out of promotional emails or text messages, request to review or correct the personal information we have about you, and request deletion of your account.

To exercise any of these rights, simply contact us and our team will assist you.

Changes to This Policy

Model Cleaners may update this privacy policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The most current version will always be posted on this page with the updated date. Significant changes will be communicated to active customers by email or in-app notification.